Privacy Policy | Chart Vision

1. Overview

Chart Vision provides trading-related tools, alerts, dashboards, and account features. This policy applies when you visit our website, install our app, create an account, subscribe to a paid plan, contact support, or otherwise interact with the services.

Plain-language summary: We collect information you provide, information generated by your use of the service, and limited information from service providers that help us run the platform. We use that information to operate the product, keep accounts secure, improve the service, and meet legal obligations.

2. Information we collect

We may collect the following categories of information:

Information you provide directly

Account details such as name, email address, and username.
Profile information, settings, preferences, and uploaded images.
Messages you send to support, feedback, and survey responses.
Payment and subscription information if you purchase a plan.
Any content you submit through forms, chat, or community tools.

Information collected automatically

Device and browser data, operating system, IP address, and locale.
Usage data such as pages viewed, actions taken, timestamps, and session length.
Approximate location based on IP address or device settings.
Notification tokens and app diagnostics, including crash logs and performance data.
Cookie and similar technology data for web sessions and preferences.

Information from third parties

We may also receive information from third-party services that you connect to or that help us provide the service. In the current build, that primarily means Supabase for authentication, database storage, and file storage, plus push notification infrastructure when notifications are enabled. If payment processing, analytics, or social sign-in are added later, those providers would be disclosed here as well.

What permissions the current build requests

Photo library access: We request access to your photo library when you choose a profile picture. The app uses that permission only to let you pick and upload an avatar.
Push notifications: The codebase includes push notification support, but native push is disabled by default in the current build. If it is enabled later, the app will ask for permission so it can deliver alerts, announcements, and account-related messages.
What we do not request in the current codebase: We do not currently request camera, microphone, location, contacts, Bluetooth, or background location permissions.
Web behavior: The web build does not request native push permissions. Browser cookies or local storage may still be used for session and preference management.

Where your data is stored

The app stores and retrieves data through Supabase services. Based on the current codebase, that includes authenticated user records, profile data, notification records, support tickets, trades, signals, results, saved items, bookmarks, push-token records, and uploaded profile images in the avatars storage bucket. Email/password authentication is currently the active sign-in method; Google and Apple sign-in are disabled in this build, so we do not currently collect profile data from those providers.

If you later add a landing page or other public-facing pages, those pages should be reviewed separately so the policy stays aligned with the final feature set.

3. How we use information

We use information for the following purposes:

To create and manage your account.
To provide, maintain, and improve the app, website, and support tools.
To send service messages, confirmations, alerts, and security notices.
To personalize content and remember your preferences.
To detect fraud, abuse, and unauthorized activity.
To analyze how the service is used so we can improve features and performance.
To process payments, subscriptions, refunds, and billing support requests.
To comply with legal obligations and enforce our agreements.

Feature-specific use

Profile data is used to identify your account, display your name and avatar, and let you update your contact details.
Notification preferences control whether you receive signal, result, VIP, announcement, and account notifications.
Trade entries, screenshots, notes, and timestamps are used to calculate P/L, pips, monthly summaries, and performance tracking.
Saved signals, bookmarks, and notification read states are used to keep your dashboard personalized and synchronized.
Support tickets are used to respond to account and service requests and to keep a history of what was reported.

Where required by law, we rely on valid legal grounds or obtain consent before sending certain marketing communications or using non-essential cookies.

4. Sharing and disclosure

We do not sell personal information in the ordinary sense of the word.

We may share information in the following situations:

Service providers: We share data with vendors that help us host, analyze, support, secure, or deliver the service.
Payment processors: Payment information is handled by third-party processors that support subscription billing.
Legal reasons: We may disclose information if we believe it is necessary to comply with law, respond to lawful requests, enforce our terms, or protect rights, safety, or property.
Business transfers: If we are involved in a merger, acquisition, financing, or asset sale, information may be transferred as part of that transaction.
With your direction: We may share information if you ask us to, consent to it, or connect the service with a third-party integration.

5. Cookies and analytics

Our website may use cookies, local storage, or similar technologies to keep you signed in, remember preferences, and understand how visitors use the site.

We may use analytics tools to measure traffic, feature usage, and error rates. These tools may collect device identifiers, IP-based location, and event data. You can manage cookies through your browser settings, but some features may not work as intended if you disable them.

6. Retention and security

We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.

We use administrative, technical, and physical safeguards designed to protect personal information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

7. Your choices

You can update many account details directly in the app or by contacting support.
You can opt out of promotional emails by using the unsubscribe link or contacting us.
You can adjust notification permissions in your device settings.
You can request access, correction, deletion, or portability of your data where applicable by law.
You can disable cookies through your browser, although some website functions may degrade.

If you want to delete your account, contact us from the email address tied to your account so we can verify the request.

8. Children's privacy

The service is not intended for children under 13, and in some regions we may apply a higher minimum age. We do not knowingly collect personal information from children without appropriate parental consent where required by law. If you believe a child has provided information to us, contact us and we will take reasonable steps to investigate and delete it.

9. International transfers

If you access the service from outside the country where our servers or service providers are located, your information may be transferred, stored, and processed in other jurisdictions. Those places may have different data protection rules than your country of residence.

10. Changes to this policy

We may update this policy from time to time. If we make material changes, we will post the updated version here and update the effective date above. Your continued use of the service after an update means you acknowledge the revised policy.

11. Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at privacy@chartvision.app.

If you use a different support email or company entity, replace the contact details before publishing.